Senior Specialist: Financial Services

Senior Specialist: Financial Services

Role purpose

Drive the expansion of financial services guaranteeing that M-Pesa has relevant impact in the financial inclusion agenda in Mozambique

Key accountabilities and decision ownership & Key performance indicators
Key accountabilities and decision ownership:

Identify and validate opportunities for financial services in the M-Pesa portfolio.
Guarantee customer centricity in the design of new financial services in M-Pesa’s product portfolio
Develop and maintain business cases for the M-Pesa financial service portfolio guaranteeing that the core products have an associated financial impact.
Design, plan and project-manage the implementation of new products and enhancements to the current product portfolio across all disciplines involved in the process.
Define the Product Strategy for M-Pesa’s financial services
Guarantee that the M-Pesa financial services are aligned with the business context and vision;

Key performance indicators:

  • Timely delivery of agreed core product roadmap.
  • New product usage OKRs relative to business case (unique users, number of transactions, revenue, etc.)
  • Net Promoter Score leadership in the Mobile Money categories of: “range of products and services”, “ease of use of services on mobile”, “simple and easy”, “offers something different”, and “understands your needs”
  • Core competencies, knowledge and experience & Must have technical / professional qualifications

Core competencies, knowledge and experience:

  • Customer Centricity – Ability to empathize with the customer guaranteeing that the products being built are aligned with the business context
  • Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and define and implement these opportunities into reality
  • Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage
  • Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.
  • Presentation and communication skills – written and oral.

Must have technical / professional qualifications:

University degree in Commercial or Information Technology related areas.
A minimum of 3 years relevant experience in a management role within an innovation function with cross-functional exposure;
Project management certification and experience will be an advantage.
Knowledge and experience of the financial services and telecommunications industries will be an advantage.
Strong planning and networking skills.
Ability to draft product requirement documents and business cases.


Modern Marketing Leadership
Product and Proposition Strategy and Design
Pricing Design and Analysis.


Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.

We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.