Specialist: Law Enforcement Assistance

Specialist: Law Enforcement Assistance

Specialist: Law Enforcement Assistance

Posting Country: Mozambique
Date Posted: 27-Apr-2020
Full Time / Part Time: Full Time
Contract Type: Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Role purpose: Ensure company has an established process to respond to all legal requests form legal institutions to assist on Criminal investigations. This process have to be in line with local legislation and internal policies, processes and procedures.

Key accountabilities and decision ownership: 

• Act as the point of contact in all interaction with legal institutions and represent the company in events related to law enforcement support;
• Provide training to legal institutions on reading and interpretation of responses provided in line with requests;
• Represent the company in legal trials to present and explain information provided by the company that was deemed crucial to the prosecution;
• Drive the digitalization process to migrate the current request and response from current state to digital solutions;
• Ensure team management and productivity guaranteeing all work related requirements are available. 

Core competencies, knowledge and experience:

• Proven experience on interacting with legal entities such as attorney offices, SERNIC, GCCC, etc;
• Knowledge of local legislation in what regards to legal requests and documentation requirement;
• Good Interpersonal and presentation Skills;
• Data analytic tools knowledge: eg. SPSS, SQL as well as knowledge of VX-View, and Mpesa G1 and G2;
• Management Skills.

Must have technical / professional qualifications: 

• Degree in Business Management/Information Technology/equivalent;
• MS Office (Word; Excel; PowerPoint; Access; Visio);
• Minimum of 3 years of experience in telecommunications and Mobile money industry and knowledge of GSM information management systems and MPesa G1 and G2 platfoms;

Budget owned (figures) if applicable:N/A

Key performance indicators:

• Company capability to respond to all legal requests that meet required criteria;
• Strive for Zero (0) legal fines raised against the company resulting from lack of response to legal requests;
• Team response rate to all received requests. Number of Direct reports : 5 (External)

Number of Indirect Reports: N/A
Number of Dotted reports: 6

Risks: Working with legal information requests may represent risk as requested information can be related to criminal investigations that may expose to external stakeholders.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.