Specialist: Office IT Infrastructure Systems

Specialist: Office IT Infrastructure Systems

Specialist: Office IT Infrastructure Systems
Posting Country: Mozambique
Date Posted: 29-Apr-2020
Full Time / Part Time: Full Time
Contract Type: Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Role purpose: To implement, manage and maintain internal platforms that includes Windows Servers, Virtual Desktop Infrastructure, SCCM, Skype for Business and other systems that falls under infrastructure, collaboration, messaging, workplace and real time communications domain.

Key accountabilities and decision ownership: 

• Maintain, operate and support all Office IT Systems
• Ensure all systems are deployed according to IT Governance and Cybersecurity guidelines/standards
• Document process and procedures within Office IT space
• Drive Local and Global projects and making sure that they are properly being logged, tracked and monitored
• Ensure that all incidents, problems and service requests are logged and tracked in the ticket management system correctly and accurately

Core competencies, knowledge and experience:

• Results driven and decisive, with a keen focus on customer needs
• Solid experience on Microsoft Systems Administration
• Proven experience with virtualization technologies for Desktops and Servers
• Proven experience with Real Time Communications systems (such as skype for business, video-streaming systems, etc.)
• Good understanding of client software automation and configuration management systems (e.g. SCCM, HP Radia)

Must have technical / professional qualifications: 

• 3-5 years’ experience working in IT Support Engineer role
• University degree in IT or related discipline
• Ability to effectively prioritize tasks and execute in a high-pressure environment
• Communicates effectively in both oral and written form
• MCSA Certifications on Server 2016 and Office 365
• ITIL Foundation, COBIT and/or any virtualization certification/training on Hyper-V or VMWare are an advantage

Budget owned (figures) if applicable: N/A

Key performance indicators:

• SLA compliance for all calls as per defined targets
• Projects delivered on time and on budget
• System availability of 99.9%
• 100% compliance with IT Governance standards and cyber code

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.