Account Manager: VB Large Enterprise

Account Manager: VB Large Enterprise


Account Manager: VB Large Enterprise
Posting Country: MZ
Date Posted: 17-Jun-2020
Full Time / Part Time: Full Time
Contract Type: Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Description

Role purpose: This position is responsible for retain and developing the existing Customer base portfolio, bringing new accounts (acquisition & Retention) in order to increase revenue and market share. 
As an account manager you will be required to prospect, maintain service and grow these relationships always using the “current” Company and Sales Strategy as your guideline and working towards achieving set objectives as prescribed by the Year on Year targets.

 

Key accountabilities and decision ownership

  • Ensure that Key accounts under the portfolio are given a differentiated treatment;
  • Proactively compile a quarterly basis reports in order to evaluate the usage trends and recommend VAS (Value Added Services) / Data Solutions to customers for package and tariff optimisation, upgrades, etc.;
  • Ensure that all customers under the portfolios are regularly visited according to set criteria;
  • Grow the business and revenue via cross-sale and up-sale by promoting all the services available on the EBU Portfolio through achieving and exceeding monthly sales target required during financial year; 
  • Revenue Protection through Downgrades and Churn avoidance.    


 

Core competencies, knowledge and experience

  • Strong Customer Focus
  • Strong Commercial deal and reporting structuring skills.
  • Problem Solving and analysis 
  • Persuasiveness, creative and innovative thinking 
  • Initiative , Teamwork and Action Orientated 
  • Available, reliable and flexible

 

Must have technical / professional qualifications

  • Work experience in Telecommunications / IT Industry;
  • Planning and Organising;
  • Formulating and implementing strategies and concepts;
  • English proficiency;

 

Key performance indicators

  • >= 1 monthly visits to the existing portfolio and quarterly visit with Customer Top Management for services follow-up;
  • Ensure the achievement of targeted revenue according to the PD set criteria;
  • Ensure compliance with the SLA enforce for all the matters related with Customers under the portfolio.
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.







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