Vaga Para Agente De Atendimento (Call Center Agent)

Vaga Para Agente De Atendimento (Call Center Agent)


Call Center Agent

As a Call Center Agent (CCA), you will contribute to a team effort and do your best to meet customer needs by giving helpful Info on products, registrations, resolving customer issues, taking orders, following up on unpaid accounts, trouble shooting problems and answering complaints.


CORE COMPETENCIES

  • Developed negotiation and communication skills
  • Developed management and leadership skills
  • Exceptional service and results orientation
  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community
  • Ability to present ideas in business-friendly and user-friendly language. Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
  • Ability to achieve results through others
  • Excellent self-organization and self-direction in performance of tasks, including time management skills



QUALIFICATIONS AND EXPERIENCE

  • Post A level certification 
  • Good communication skills and ability to command attention from customer and engage even a disappointed customer
  • Fluent in English and local language


ESSENTIAL KNOWLEDGE

  • Emotional intelligence
  • Experience in Business Processes for Solar power.
  • Independent thinker who can offer solution to complex situations

Data Limite:22-06-2020
Local: Maputo 







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