EHOD: Sales SME Segment

EHOD: Sales SME Segment

EHOD: Sales SME Segment
Posting Country: MZ
Date Posted: 03-Jul-2020
Full Time / Part Time: Full Time
Contract Type: Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


The Senior Direct Sales Manager is responsible for the provision of expert knowledge and influences the direct sales strategy. They hold responsibility for driving direct sales activities through face-to-face, phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management. 

The Senior Direct Sales Manager focusses upon the management of a team of Direct Sales professionals who perform business dealings, negotiations and signing up contracts and identify opportunities and strategies to win business from the customers. Typically reports to the Head of Direct Sales.

Job Responsibilities

  • Influences strategic decision making related to Direct Sales plans to support the achievement of the Sales strategy;
  • Leads and manages a team of direct sales professionals, and ensures that they deliver sales activities aroundcustomer acquisitions, customer retentions and customer care within assigned sales segment (including Consumer or Business);
  • Leads on solutions for customer needs and requirements, interacting with Pre-Sales and Product teams;
  • Executes against own sales targets and manages team in relation to their sales target achievements;
  • Uses advanced analytical thought to influence team in understanding the customer industry and needs and developing a customer specific strategy and business plan in line with Vodafone�s product and service portfolio;
  • Leads the team to influence customers� decisions through specific sales skills and product and industry knowledge;
  • Builds strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
  • Demonstrates strong communication skills and effectively interacts with and influences wider stakeholder groups;
  • Supports internal negotiations at a senior level to ensure delivery of negotiations and signing up contracts for medium/large customers;
  • Monitors and coordinates the sales quotas for the team, in line with Vodafone standards, and within timeframes;
  • Collaborates with internal teams (eg Pre-Sales, Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements;
  • May have accountability for budget in area;


  • Selling Business Outcomes
  • Digital Selling
  • Application of Vodafone Business Sales Core Processes
  • Commercial Acumen in the B2B Environment
  • Customer Centricity
  • Application of Vodafone Business Sales Tools
  • B2B Product Knowledge and Proposition Delivery

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.