Coordinator, Human Resources (National Staff)

Coordinator, Human Resources (National Staff)

Sovagasmoz - Logistics Officer

Job Purpose

Reporting to the Head of Country Office, the position incumbent is responsible for support on implanting and advancing Human Resources activities.

The Position incumbent will ensure that the organization’s leaders, managers and staff within the delegation receive quality, value adding and consistent HR services and advice that supports the operations whilst ensuring equity among staff and compliance with HR programs and policies.

An important aspect of the position is to work closely with the Mozambican National Red Cross Society (CVM) to support the HR processes in relation to Idai and COVID-19 Operation.

Job Duties and Responsibilities

Recruitment and Resourcing:

  • Manage the whole recruitment process for Delegates and National Staff – from advertisement and selection, through contract, to support and briefing for the start of employment
  • Ensure job descriptions are appropriate and relevant from a technical point of view by liaising with relevant technical units
  • Make the job classification according to the salaries grid positions
  • Create/advertise and manage the vacancies on Ifrcjobs
  • Coordinate external vacancy advertising
  • Screen applications, liaise with managers and other HR officers regarding short-listed applicants
  • Together with main stakeholders (technical units) ensure short-listed candidates are suitable by doing competency and motivational interviews
  • Promote equity, transparency, and consistency in the selection
  • Strategic and tailored offer to selected candidates
  • Liaise with Nairobi for International Staffs
  • Liaise with National Societies for sponsored candidates
  • Liaise with CVM for positions funded by the appeal
  • Share the Operations recruitment weekly updated
  • Support effective and timely recruitment processes in Mozambique in close collaboration with the Africa Region

Policy Implementation and HR Administration

  • Provide advice around implementation of National staff guidelines and ensure they are in line with the overall Federation guidelines and labour laws
  • Liaise with HR region to ensure effective implementation of HR guidelines for national staff and delegates within Mozambique
  • Ensure compliance with all systems and procedures and ensure management integrity and accountability with high quality standards in HR;
  • Ensure the implementation of audit recommendations; advise on corrective measures and establish relevant internal controls.
  • Work with line manager to review JD’s, get approvals for job descriptions and job classification of positions.
  • Prepare regular HR activity reports to the Head of Country and Regional HR Manage.
  • Provide direct HR technical support to field HR team (Sofala)
  • Implement Federation HR systems and tools to ensure that there is a consistent HR approach in the country
  • Carry out any other tasks, as requested by the line Manager

Workforce Planning

  • Administer the end to end contracting for all types of contracts
  • In liaison with HR Delegate and regional HR focal points follow up on e-boarding programmes
  • In liaison with HR Delegate and regional HR focal points, review National staff contracts for accuracy and alignment with the local labour laws
  • Liaise with the local labour lawyers when required

Performance Management

  • Work alongside managers to develop and establish highest levels of performance from their staff
  • Guide managers to perform the whole range of performance management activities (e.g. set objectives, appraisal, identify gaps and contribute to the definition of training and development actions as appropriate
  • Provide guidance and support to managers and staff in cases of poor performance and disciplinary situations
  • Share information received from Staff Development with all the team
  • Train staff in the use of the relevant tools g. performance online and advocate for highest standards of performance management
  • Ensure that staff are timely appraised and monitor quality of evaluations in compiling final appraisals for the HR files

HR Administration

  • Ensure that all aspects of HR Admin – MyHR input, contract management, personnel files are efficiently managed and completed
  • Ensure that all HR processes comply with laws governing us (Labour Act, Staff Regulations, Code of Conduct)
  • Ensure that all Delegates/staff have in country ID CARD and business cards upon arrival
  • Prepare and organize in collaboration with the others departments, the induction of new staff (Welcome note, Briefing schedule, supervise the Briefing process for delegates and national staff)
  • Follow up on Staffs contracts (starting date, end date and extension if needed)
  • Follow up of probationary period and manage in collaboration with Line managers, the end of probationary period according to HR guidelines
  • Manage staffing contact list as well as staff database and ensure its distribution on a weekly basis
  • Make regular update of the leave status or leave planning system
  • Work closely in collaboration with the Administration Officer to make arrangements for travel, accommodation and visa for incoming and outgoing international delegates or national staff
  • Manage with the support of the Administration Officer the international staff health issues within Mozambique and update regularly the Listing for all Delegates in country to be share with medicals facilities partners for any medical treatment in case of sickness
  • Manage in collaboration with the Administration Officer, the Staffs insurance in collaboration with the insurance companies (update of the list of Staffs and their relatives for the medical insurance, to request their incorporation and disincorporation at each start and end of contract)

Payroll Management - Compensation and benefits

  • Ensuring that the pay practices comply with state and federal laws and regulations
  • Manage the administration of the social security and pension for national staff, and ensure the proper implementation
  • Prepare payroll list, make it validated (by the Head of Country and the Finance Delegate)
  • Forward it to the Finance + Payslips for Salaries, Tax and Pension Funds payment processing
  • Provide the required documents and information to the external payroll provider
  • Review the payroll provided by the external payroll provider before passing the information to finance for salary payments
  • Follow up the payment of taxes and social taxes by the Finance or external payroll provider (when required) and make the double archiving of the documents and receipts transmitted by the Finance
  • Updating and maintaining payroll

Relationship Management

  • Monitor staff/management issues and support/advise management and staff as appropriate to improve the relations and resolve the
  • Advise delegates and national staff on HR policies and practices, advocate for staff to management, consult with Legal unit, Health officer and Stress counsellor as appropriate on matters affecting staff including occupational health and stress related issues

Risk Management

  • Work with the local lawyer to respond to HR legal matters
  • Ensure Compliance by all client groups to all Standard Operating Procedures(SOP) in activities related to workforce planning and staff welfare with all systems and procedures to ensure consistency, integrity and accountability within the set quality standards in the stream of work; ensure implementation of audit recommendations; advice on corrective measures and establish relevant controls.


Relevant University degree field or in social sciences
Professional qualification in HR and registered with a professional HR Body
Post Graduate qualification is an added advantage


  • 4 year’s relevant professional HR practice
  • Experience of facilitating recruitment and on boarding processes
  • Experience of working for the Red Cross and Red Crescent
  • Experience working with governmental and international non-governmental
  • organizations, authorities and agencies
  • Experience of handling confidential information
  • Experience handling employee relations matters
  • Experience in preparing staff payroll

Knowledge, skills and languages

  • Self-supporting in computers (Windows, spread sheets, etc.)
  • Ability to communicate with internal employees and external associates on all levels
  • Ability to work in a cross-cultural, cross-functional and multi-cultural
  • environment
  • Ability to work with complete integrity and confidentiality
  • Excellent organizational, planning and influencing skills
  • Diplomacy skills
  • Skills in training and developing staff
  • Customer service
  • Fluently spoken and written Portuguese and English

Competencies and values

  • Communication; Collaboration and Teamwork; Judgement and Decision Making; National Society and
  • Customer Relations; Creativity and Innovation; Building Trust;

Date of issue:07-08-2020
Closing date (Geneva time zone):21-08-2020